Terms and Conditions
Man with Van Barnes Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Barnes provides removal and related services. By making a booking, using our services, or permitting our staff to begin work at any premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 Client means the person, company, or organisation that makes a booking or on whose behalf a booking is made.
1.2 Services means any removal, transportation, loading, unloading, packing, furniture assembly or disassembly, or related services provided by Man with Van Barnes.
1.3 Vehicle means any van or other vehicle used by us to provide the Services.
1.4 Premises means any property or location from or to which the Services are provided.
1.5 Booking means a confirmed request for Services, whether made by telephone, online, or in person, and accepted by us.
2. Scope of Services
2.1 Man with Van Barnes provides man and van removal services, including household moves, small office moves, item collection and delivery, and related transport services within its normal service area and beyond by prior agreement.
2.2 The exact scope of the Services, including the number of staff, size of Vehicle, estimated time, and any additional tasks, will be agreed at the time of booking based on the information provided by the Client.
2.3 We reserve the right to refuse to carry items that are, in our reasonable opinion, unsafe, illegal, excessively heavy, or likely to cause damage to the Vehicle, our staff, or other goods.
3. Booking Process
3.1 Bookings may be made by telephone or via our online contact channels where available. A booking is not confirmed until we have accepted it and provided a booking confirmation.
3.2 When making a booking, the Client must provide accurate and complete information, including:
a the collection and delivery addresses
b details of parking and access at each address
c the nature and approximate quantity of items to be moved
d any items requiring special handling, such as fragile, high value, or bulky items
e any time restrictions, building regulations, or access limitations.
3.3 Our quotation and allocation of Vehicles and staff are based on the information given at the time of booking. If the information provided is incomplete or inaccurate, we may adjust the price, re-schedule the booking, or cancel the booking on reasonable grounds.
3.4 Bookings are subject to availability. We do not guarantee that a particular date or time will be available until it is confirmed by us.
4. Quotations and Pricing
4.1 Quotations are provided based on the information supplied by the Client and may be calculated by reference to an hourly rate, a fixed price, or a combination of both.
4.2 Unless otherwise stated, quotations do not include tolls, congestion charges, parking charges, ferry fees, storage charges, or additional labour beyond what was originally agreed.
4.3 We reserve the right to adjust the quotation or final price in the following circumstances:
a the work takes longer than anticipated due to inaccurate or incomplete information
b there are unforeseen access issues, such as long carrying distances, multiple flights of stairs, or lift failures
c additional items are added to the move or services are requested that were not included in the original agreement
d delays occur that are outside our control, including waiting for keys, third party delays, or traffic incidents.
4.4 All prices are stated exclusive of any applicable taxes unless clearly indicated otherwise.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure the booking, with the balance payable on completion of the Services, or payment in full in advance for certain bookings.
5.2 Payment may be made by accepted payment methods as advised at the time of booking. Cash payments, where accepted, must be made directly to our driver or representative on the day of the move before unloading is completed.
5.3 If payment is not made when due, we reserve the right to:
a suspend or cease unloading until payment is received
b retain goods on the Vehicle or at our premises as security until full payment is made
c charge reasonable interest and administrative fees on late payments.
5.4 All deposits are non-refundable except as set out in the cancellation section below or where we are at fault and unable to provide the Services.
6. Cancellations and Amendments
6.1 If the Client needs to cancel or amend a booking, they must notify us as soon as possible.
6.2 Cancellation charges may apply as follows, unless otherwise agreed in writing:
a cancellation more than 7 days before the booking date may result in a refund of any deposit, less reasonable administrative costs
b cancellation between 7 days and 48 hours before the booking date may result in forfeiture of the deposit
c cancellation less than 48 hours before the booking date may result in a charge of up to the full quoted price.
6.3 If the Client wishes to change the date, time, or scope of the Services, we will use reasonable efforts to accommodate the change, but it will be subject to availability and may involve additional charges.
6.4 We may cancel or re-schedule a booking without liability if:
a the Client fails to provide essential information or access details
b extreme weather, road closures, accidents, or other events beyond our reasonable control prevent us from operating safely
c there are health and safety concerns at the Premises.
6.5 In the event that we cancel a booking without fault on the part of the Client, any deposit paid will be refunded.
7. Client Responsibilities
7.1 The Client is responsible for:
a ensuring proper packing of goods, unless packing services have been agreed as part of the booking
b securing or removing any loose fittings, fixtures, or wiring before the move
c arranging suitable parking and, where necessary, obtaining parking permissions or permits at both collection and delivery addresses
d supervising the move or appointing a representative to be present at all times during loading and unloading
e checking Vehicles are empty of goods before they depart.
7.2 We are not responsible for any loss suffered as a result of goods left behind or collected in error where the Client or their representative has failed to check the Premises or Vehicle.
7.3 The Client must not ask our staff to break any laws, breach parking regulations, or ignore building rules or health and safety requirements.
8. Loading, Transport and Delivery
8.1 We will take reasonable care in handling, loading, transporting, and unloading goods.
8.2 Estimated arrival and completion times are given in good faith but are not guaranteed. We are not liable for any indirect or consequential loss arising from delays, such as lost earnings, missed appointments, or penalty charges imposed by third parties.
8.3 Our staff will position items in the rooms specified by the Client, provided it is safe and practical to do so. We may refuse to move items through narrow spaces or over obstacles where there is a significant risk of damage or injury.
9. Excluded Items
9.1 Unless expressly agreed in writing, we do not carry:
a hazardous, toxic, or flammable materials
b illegal goods or substances
c live animals or plants
d perishable foodstuffs
e high value items including cash, jewellery, precious metals, important documents, or irreplaceable items.
9.2 If such items are transported without our knowledge, we accept no liability for loss or damage and the Client will be responsible for any loss, damage, or expense we incur as a result of carrying such items.
10. Liability for Loss or Damage
10.1 We will take reasonable care to avoid loss of or damage to goods during the provision of the Services. Our liability is, however, subject to the limitations set out in this section.
10.2 We will not be liable for:
a pre-existing damage or defects to items
b damage to items packed by the Client or a third party
c damage resulting from the normal movement of goods through tight spaces where the Client has insisted that we proceed despite warning of potential risk
d loss or damage arising from wear and tear, deterioration, or inherent defects in items.
10.3 Our liability for loss of or damage to goods, if established, will be limited to a reasonable repair or replacement cost, subject to an overall limit that may be specified at the time of booking. The Client is advised to arrange appropriate insurance cover for valuable items or full replacement value.
10.4 We are not liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or distress or inconvenience arising from the Services or any delay.
10.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of completion of the Services, providing reasonable details and evidence of the alleged loss or damage.
11. Damage to Property
11.1 We will take reasonable care to avoid damage to the Premises during the move. The Client must highlight any particularly delicate surfaces, floors, or fixtures before work begins.
11.2 We are not liable for damage to the Premises that arises where:
a items are moved at the Client's insistence through areas that our staff have identified as unsuitable or unsafe
b there is pre-existing damage, wear, or structural weakness
c normal handling of large or heavy items is carried out in tight or restricted spaces.
11.3 If damage to the Premises is caused by our negligence, we may arrange for a reasonable repair or compensation up to a fair and proportionate amount.
12. Waste and Disposal Regulations
12.1 Man with Van Barnes operates in accordance with applicable waste and environmental regulations. We are not a general waste collection service and do not remove household refuse unless previously agreed as part of the booking and in compliance with relevant licensing requirements.
12.2 If the Client requires disposal of items, this must be clearly requested and agreed in advance. Additional charges will apply for disposal services.
12.3 We will not remove or transport any hazardous or prohibited waste materials. The Client is responsible for ensuring that any items presented for disposal can be legally and safely removed.
12.4 Where disposal services are provided, we will use licensed waste or recycling facilities as appropriate and keep records as required by law.
13. Insurance
13.1 We maintain appropriate business insurance relevant to the Services we provide. Details of cover can be made available on request.
13.2 The Client is encouraged to arrange their own insurance for goods in transit, especially for high value or fragile items, as our liability may be limited and may not cover the full replacement value of all goods.
14. Health and Safety
14.1 We are committed to maintaining high standards of health and safety for our staff and Clients.
14.2 Our staff may refuse to carry out any task that they consider unsafe or that would put them, the Client, or third parties at risk of injury or harm.
14.3 Children, pets, and other occupants should be kept away from areas where lifting, carrying, or loading is taking place to minimise the risk of accidents.
15. Complaints
15.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with our driver or representative on the day where possible, so that we have an opportunity to resolve matters promptly.
15.2 If the issue cannot be resolved at the time, the Client should submit a written complaint with full details of the concern as soon as reasonably practicable. We will investigate and respond within a reasonable period.
16. Data Protection and Privacy
16.1 We will collect and use personal information provided by the Client only for the purpose of managing enquiries, arranging and delivering the Services, handling payments, and dealing with any follow up matters such as complaints or claims.
16.2 Personal information will be handled in accordance with applicable data protection laws and will not be shared with third parties except where necessary to deliver the Services, process payments, or comply with legal obligations.
17. Variation of Terms
17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking.
17.2 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Man with Van Barnes.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
By proceeding with a booking or allowing the Services to commence, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
