Man With Van Barnes Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Barnes provides removal, delivery, transport, collection, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to proceed, the customer agrees to these terms. Please read them carefully before placing an order for any man with van service, Barnes man and van, or any similar transport arrangement.

1. Scope of Services
We provide a flexible range of transport and moving services, which may include house moves, single-item deliveries, furniture transport, loading and unloading, storage-related collection, and other agreed van hire and transport tasks. The exact scope of work will be based on the booking details, the quotation accepted by the customer, and any written instructions provided before the job begins. Any service not expressly agreed in advance is excluded unless we confirm it in writing.

2. Booking Process
A booking is usually made after the customer provides the relevant details of the job, including the collection and delivery addresses, the size and nature of the items, access conditions, preferred date and time, and any special handling requirements. A quotation may be estimated from the information supplied and may be revised if the facts change. The booking is only confirmed once we accept the request and, where required, receive any deposit or pre-authorisation. The customer must ensure that all information given is accurate and complete. If the items, access, or work required differ from the description provided, we may amend the price, timing, or resources needed, or we may refuse to proceed if the job becomes unsafe or impractical.

3. Service Standards and Customer Responsibilities
We will use reasonable care and skill in carrying out the work. The customer is responsible for ensuring that goods are ready for collection at the agreed time, that suitable access is available, and that any permits, parking arrangements, or building restrictions are secured in advance unless we have specifically agreed to handle them. The customer should also make sure that fragile items, valuables, and personal documents are properly packed and protected. We may refuse to move items that are unsafe, prohibited, or likely to cause damage, injury, or unlawful carriage.

4. Pricing and Payments
Prices may be based on an hourly rate, fixed quotation, minimum charge, mileage, waiting time, size of vehicle, number of movers, specialist handling, or a combination of these factors. Unless stated otherwise, quotations are valid for a limited period and may change if the scope of work changes. All prices are subject to any applicable taxes. Payment is normally due on completion of the service, unless an alternative payment arrangement is agreed in advance. We may require a deposit, partial advance payment, or immediate payment before unloading, depending on the nature of the job.

5. Late Payment and Charges
If payment is not made when due, we reserve the right to charge reasonable late payment fees and recovery costs to the extent permitted by law. We may also suspend or cancel future services until outstanding amounts are paid in full. If payment is made by card, bank transfer, or another electronic method, the customer must ensure that sufficient funds are available and that the payment details are correct. Any chargeback, failed payment, or reversed transaction that arises without valid reason may be treated as a breach of contract.

6. Cancellations and Amendments
The customer may cancel or reschedule a booking by giving reasonable notice. If cancellation occurs after resources have been allocated, vehicles dispatched, staff assigned, or materials purchased, we may charge a cancellation fee or recover our reasonable losses. The amount may depend on how close the cancellation is to the scheduled time and the costs already incurred. If the customer wishes to amend the date, address, volume of goods, or service type, we will try to accommodate the change, but this cannot be guaranteed and may affect the price or availability. If we need to cancel due to circumstances beyond our control, including vehicle breakdown, severe weather, staff illness, unsafe conditions, or legal restrictions, we will notify the customer as soon as practicable and may offer an alternative date or refund any unused amount paid for the cancelled portion.

7. Delays, Waiting Time, and Access Issues
We will aim to attend at the agreed time, but arrival times are estimates and may be affected by traffic, road closures, weather, or other operational issues. If access is blocked, keys are unavailable, loading bays are occupied, or the customer is not ready to proceed, waiting time may be charged at the applicable rate. Where a job cannot be completed because access is unsuitable, the customer may still be charged for time, labour, and travel already used. We are not liable for delay caused by factors outside our reasonable control.

8. Liability and Care of Goods
We will take reasonable care of goods entrusted to us during the service. However, liability is limited in accordance with these terms and the law. We are not responsible for pre-existing damage, items that were inadequately packed, hidden defects, unsecured contents, or damage arising from the customer???s own instructions. The customer should inform us of any item that is particularly heavy, delicate, expensive, awkward, or requiring special handling. Unless otherwise agreed in writing, we are not responsible for dismantling or reassembling items, disconnecting appliances, or moving items that require specialist equipment. Our liability for loss or damage is limited to direct loss only and excludes indirect or consequential loss, loss of profit, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law.

9. Insurance
We may hold suitable insurance for the services we provide, but insurance does not replace the customer???s duty to declare valuable or fragile items and to ensure that goods are properly prepared for transit. The customer is encouraged to arrange their own insurance for high-value or irreplaceable items. Any claim for damage or loss must be reported as soon as reasonably possible and, where practical, before the end of the job or within a reasonable time thereafter. The customer must provide evidence of the items, their condition, and the circumstances of the claim. Failure to notify us promptly may reduce or prevent recovery to the extent allowed by law.

10. Prohibited, Restricted, and Hazardous Items
We do not carry items that are illegal, dangerous, explosive, toxic, corrosive, unstable, or otherwise unsuitable for transport without prior written approval and proper handling arrangements. This includes, without limitation, gas cylinders, chemicals, asbestos-containing materials, live animals, firearms, and unlawfully held goods. We may refuse any item that we reasonably believe could pose a risk to people, property, the vehicle, or the environment. If prohibited items are presented without disclosure, the customer remains responsible for any resulting costs, delays, losses, or regulatory consequences.

11. Waste Regulations and Disposal
Where our work includes removal of waste, unwanted goods, or items for disposal, the customer must ensure that the waste is accurately described and lawfully presented for collection. We comply with relevant UK waste legislation and will only transport or dispose of waste in accordance with applicable regulations. The customer must not ask us to dispose of controlled waste unlawfully, transfer waste to an unauthorised site, or misdescribe the waste type. We may request additional information about the origin, composition, and classification of any waste load. If any part of the load is found to be hazardous, contaminated, or inconsistent with the booking description, we may refuse it, alter the price, or terminate the service. Any required waste transfer notes, receipts, or supporting records may be issued where appropriate, and the customer agrees to cooperate with lawful documentation requests.

12. Customer Property, Premises, and Third-Party Rights
The customer confirms that they are entitled to arrange the collection, transport, or disposal of the goods and that doing so will not breach any lease, tenancy, ownership, or third-party rights. If we are asked to enter premises, the customer must ensure that we are allowed to do so and that we can safely carry out the work. The customer is liable for any damage caused by unsafe access, defective floors, weak stairs, hidden hazards, or obstructions not reasonably visible to our team. We may decline to enter any area that we consider unsafe.

13. Storage, Delivery, and Uncollected Items
If items are to be stored temporarily, delivered to a third party, or left at a location specified by the customer, the customer accepts responsibility for confirming that the receiving party is available and authorised to accept delivery. We are not responsible for items left unattended at the customer???s request after delivery has been completed. If goods cannot be delivered or collected because no one is present, because access is denied, or because instructions are incomplete, we may charge additional fees for return travel, waiting, re-delivery, or storage arrangements. Any goods left with us beyond the agreed period may be subject to further charges and handling requirements.

14. Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control. This includes severe weather, accidents, road closures, strikes, civil disturbance, fire, flood, acts of government, emergency restrictions, or failures of utilities or communications. If such an event occurs, we may pause, reschedule, or cancel the affected service. We will use reasonable efforts to minimise disruption, but we will not be responsible for losses arising from circumstances we could not reasonably prevent.

15. Complaints and Claims
If the customer believes that there has been an issue with the service, they should notify us as soon as reasonably possible with full details of the concern. We may ask for photographs, descriptions, documents, or other evidence so that we can investigate properly. Any claim must be made within a reasonable time and before the goods are altered, repaired, sold, or discarded, unless this is unavoidable. We will review valid complaints fairly and may, where appropriate, offer repair, replacement, partial refund, or another suitable remedy, depending on the circumstances and subject to legal rights.

16. Data and Confidentiality
We may collect and use personal information necessary to manage bookings, quotations, payments, and service delivery. We will handle such information in line with applicable data protection laws. Any confidential information disclosed to us in the course of a booking will be treated with reasonable care and will only be shared where needed to perform the service, comply with the law, or protect our rights. The customer should not include sensitive documents or private data among loose goods unless required for the job and properly safeguarded.

17. Variations to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our operations, legal requirements, or service structure. The version in force at the time of booking will generally apply to that booking unless a different version has been agreed in writing. No employee, driver, or contractor has authority to vary these terms unless such variation is confirmed by an authorised representative in writing.

18. Severability
If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply in full. Any provision that is found partly unenforceable will be interpreted so far as possible to give effect to the original intention, while remaining within the law.

19. No Waiver
If we do not immediately enforce any part of these terms, that does not mean we waive our right to enforce it later. Any delay or failure to exercise a right does not prevent us from relying on that right in the future.

20. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, the service, the payment, or any related claim will be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by mandatory law.